309 W Morgan Street
Durham NC, 27701
or call Ticketmaster to order live event tickets 24 hours a day at 800-982-2787
Fletcher Hall Box Office Hours: 10am-6pm, Monday through Friday.
Cinema Box Office Opens 30 minutes prior to the first screening of the day.
Explanation of Fees
Each live event ticket carries a Facility Fee that helps fund the theatre operations. Film ticket Faciltiy Fee fees are 50 cents per ticket. Facility Fees are included in the face value of each ticket.
Phone orders carry a $4 per ticket service charge. Tickets purchased through Ticketmaster carry a variable service charge based on the face value of each ticket. Tickets can always be purchased with no service charges when purchasing in person at the box office. All tickets are subject to the State of North Carolina 7.5% Entertainment tax.
Patrons with special needs should call the box office at (919) 560-3030 to purchase tickets.
Inclement Weather Policy
We very rarely cancel a concert due to snow/bad weather. With very rare exception, if the artist is here and able to perform the show will go on. Refunds will not be issued due to weather unless the show is canceled by the headlining performer. We urge patrons to exercise the utmost caution and judgment when driving to the venue.
If a Carolina Theatre presented performance is canceled, you may return your tickets to the Carolina Theatre Box Office for a full refund or exchange toward another Star Series event. Refunds are granted only for canceled performances. All events are subject to performer, date, or time changes. Should a change in the scheduled program occur, the Carolina Theatre will make a timely announcement and contact ticket holders as efficiently as possible.
Ticket Refunds and Exchanges
All Carolina Theatre ticket sales are final, with no refunds or exchanges allowed.