309 W Morgan Street
Durham NC, 27701
888-241-8162 (toll free)
or call Ticketmaster to order live event tickets 24 hours a day at 800-745-3000
Fletcher Hall Box Office Hours are 11am - 6pm, Monday through Friday, and on day-of-show one hour before show time. Live event or film tickets may be purchased in the Fletcher Hall box office.
Cinema Box Office opens one half hour before the first feature of the day. Only film tickets may be purchased at the cinema box office.
We also operate a fee-free kiosk in our cinema lobby for film ticket purchases.
Explanation of Fees
Each live event ticket carries a $2 restoration fee that helps fund theatre improvements and repairs. Film ticket restoration fees are 50 cents per ticket. Restoration fees are included in the face value of each ticket.
Phone orders carry a $3 per ticket service charge. Tickets purchased through Ticketmaster carry a variable service charge based on the face value of each ticket. Tickets can always be purchased with no service charges when purchasing in person at the box office. As of 2014, the state of North Carolina is imposing a hefty 7.5% tax on all concerts and films. This new tax is one of the largest of its kind in the nation. Thanks North Carolina House of Representatives!
Patrons with special needs should call the box office at (919) 560-3030 or (888) 241-8162 to purchase tickets. If you need special seating arrangements please do not purchase your tickets online as we may not be able to accommodate you on the night of the performance.
Inclement Weather Policy
We very rarely cancel a concert due to snow/bad weather. With very rare exception, if the artist is here and able to perform the show will go on. Refunds will not be issued due to weather unless the show is canceled by the headlining performer. We urge patrons to exercise the utmost caution and judgment when driving to the venue.
If a Carolina Theatre presented performance is canceled, you may return your tickets to the Carolina Theatre Box Office for a full refund or exchange toward another Star Series event. Refunds are granted only for canceled performances. All events are subject to performer, date, or time changes. Should a change in the scheduled program occur, the Carolina Theatre will make a timely announcement and contact ticket holders as efficiently as possible.
Ticket Refunds and Exchanges
All Carolina Theatre ticket sales are final, with no refunds or exchanges allowed.