Employment Opportunities

The Carolina Theatre is always looking to expand its pool of well-qualified employees with experience in certain areas of operations related to live events and cinema. If you have at least one year experience as a box office clerk, house manager, concessions clerk, or projectionist, and you want to work in an environment where customer service excellence is expected, we'd like to hear from you. Send an e-mail outlining your experience to hr@carolinatheatre.org. Please understand that the availability of positions varies throughout the year, so you may not hear from us immediately. No phone calls please.

Current Positions

Director of Audience Services

The Carolina Theatre of Durham, Inc. is seeking a Director of Audience Services who shall be responsible for the safe, efficient, professional operation of front-of-house services for the city-owned Carolina Theatre complex through supervision of a full-time Audience Services Manager, part-time house managers, part-time concessions staff, and volunteers.

Major areas of responsibility include:

•    Management of the Audience Services Budget.
•    Development and implementation of a customer service program to include performance standards, uniforms, and a system of progressive discipline for all paid staff and volunteers.
•    Recruitment, management, training and supervision of all Audience Services staff in house management, concessions, and volunteers.
•    Supervision of the Concessions department, including product selection, inventory, staffing/scheduling, maintenance of cash and inventory controls, and progressive discipline.
•    Administration of all business related to the theatre's ABC license for alcoholic beverage sales.

•    Enhancing the volunteer program through recruitment of new volunteers and engagement of the current volunteers.
•    Recruiting, training, scheduling and overseeing volunteer ushers, ticket takers, security, and other part-time staff.
•    Familiarity with and oversight of venue, city, state and federal public safety rules and regulations including ADA policies.

Required Qualifications:

•    At least 5 years full-time experience in management in a performing arts, entertainment or hospitality facility.
•    Excellent customer service and problem-solving skills.
•    Ability to manage multiple events and projects simultaneously.
•    Experience managing retail sales, inventory, cash handling and internal controls.
•    Bachelor's Degree.

Preferred Qualifications:

•    Experience with alcoholic beverage licensing and law, particularly in the state of North Carolina.
•    Experience recruiting and managing volunteers

The Carolina Theatre of Durham, Inc. (CTD) is a non-profit, $2.3 million corporation that manages and programs the city-owned landmark theatre complex consisting of the 1,015-seat FLetcher Hall, and 276-seat and 76-seat cinemas which operate 364 days a year. 

This is a full-time salaried position. To apply, send resume to:  hr@carolinatheatre.org or Human Resources, Carolina Theatre of Durham, Inc., 309 W. Morgan Street, Durham, N.C. 27701. No phone calls. CTD is an Equal Opportunity Employer.